FAQ'S

What is your warranty when you purchase your flooring from Express Floors To Go?

All warranties are solely with the product’s manufacturer. We do not warranty or guarantee the product, as any warrantees or guarantees are with the manufacturer of the product only.  If you feel you have a claim, please contact Express Floors To Go at sales@expressfloorstogo.com or (858) 751-0333 to accommodate you in filing and providing the necessary information and documentation for your claim. In  some cases, we will come out to the jobsite to inspect the flooring with the manufacturer’s representative. If you have contracted Express Floors To Go for Installation, We guarantee our installation for a period of 1 year.

What is the applicable sales tax?

Due to state laws, we charge the applicable sales tax on only orders with addresses within the state of California.  If you meet the legal guidelines to buy resale or are tax exempt, you must fax the appropriate documents to us before purchase at (858) 751-0333. The local Sales Tax in San Diego is 7.75%

What is the Quantity Discount?

We offer a quantity discount to our customers in order to provide you with the most competitive pricing available. As we receive discount for quantity purchased over 1000 SF, we pass the savings onto you! We have broken down the quantity discounts by; 1.) Less than 200 SF, 2.) 200-499Sf, 3.) 500-999 SF, and over 1,000SF.

What is Janka hardness rating?

The Janka hardness test measures the hardness of wood. It involves measuring the force ran 11.28 mm (0.444 in) steel ball into wood to half its diameter. This method was chosen so that the result would leave an indention 100 mm² (0.16 sq in) in size. It is one of the best measures of the ability of a wood species to withstand denting and wear. It is also a good indicator of how hard a species is to saw or nail. The hardness of wood usually varies with the direction of the wood grain. If testing is done on the surface of a plank, perpendicular to the grain, the test is said to be of "side hardness." Testing the cut surface of a stump would be called a test of "end hardness."

A common use of Janka hardness ratings is to determine whether a species is suitable for use as flooring. The Janka Hardness test below is done in accordance with ASTM D 1037-7 testing methods. Please note, no flooring is ever tested. The test is done on raw material stock that can range from 1" to 2" thick. Note these numbers are an average! A standard deviation exists for each species, but these numbers do not get published. The chart is not an absolute; it is meant to help you understand which woods are harder than others. There are other factors that can affect how flooring performs: type of core (for engineered flooring), grain direction and thickness floor or top wear surface.

What is AC Rating for laminate flooring?

Most European laminate flooring manufacturers belong to the Association of European Producers of Laminate Flooring (EPLF). This cooperative effort was formed to develop industry standards and provide consumers a means of identifying the usage level of various laminate flooring product. Anyone familiar with the automotive industry can relate the EPLF standards to the QS system, and others can compare them to ISO. Although the EPLF rating system may seem confusing at first, it is really not that difficult to understand. The common term used to denote the durability level of laminate flooring is its “AC” rating. AC ratings are an abbreviated representation of a laminate’s resistance to abrasion, impact, stains and cigarette burns. The ratings also indicate that the product has been tested for the effects of furniture legs, castors, and swelling along its edges. If a laminate flooring product has a rating, then it has passed all of the test criteria. Failing just one test will disqualify a product. The AC rating levels are designated AC1 through AC5. Each is represented by international pictographs reflecting the product’s application and durability. The primary application is divided into two groups: residential and commercial. Each group is further divided into traffic intensity levels: moderate, general, or heavy. The residential rating is designated by a pictograph of a house and the commercial rating by a building. To the right of those is a pictograph of one, two, or three people corresponding to the traffic intensity levels. Below the person or people is a numerical equivalent of the pictographs. The first digit indicates the primary application: 2 for residential, 3 for commercial. The second digit indicates the traffic intensity level: 1 for moderate, 2 for general, 3 for heavy. The following is a breakdown of the AC ratings, their associated symbols and some suitable uses (click on the rating # to view products in that category):

AC 1 House, One Person, 21 (Residential, Moderate Traffic: Suitable for bedrooms or guest rooms)

AC 2 Residential, General Traffic: Suitable for living rooms or dining rooms

AC 3 Residential, Heavy Traffic: Suitable for all areas

AC 3 Commercial, Moderate Traffic: Hotel rooms, small office

AC 4 Commercial, General Traffic: Office, boutique, café

AC 5 Commercial, Heavy Traffic: Public buildings, department stores

Note that products with an AC3 rating can be used for all residential applications as well as moderate commercial applications. Of course, AC4 and AC5 rated products could also be used in all residential areas. However, in some cases the course surface texture of these products may be too rough for bare feet. In fact, there have actually been complaints of people wearing holes in their socks from laminate flooring rated higher than AC3.